Remote

  • Unlimited remote IT support services
  • Target response time on 15 minutes for critical calls
  • Target resolution time from 2 hours
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support

Onsite

  • Unlimited remote IT support services
  • Target response time on 15 minutes for critical calls
  • Target resolution time from 2 hours
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support
  • Unlimited onsite Break/Fix support

Scheduled

  • Unlimited remote IT support services
  • Target response time on 15 minutes for critical calls
  • Target resolution time from 2 hours
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support
  • Unlimited onsite Break/Fix support
  • Scheduled ongoing engineering visits

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