Remote
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Unlimited remote IT support services
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Target response time on 15 minutes for critical calls
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Target resolution time from 2 hours
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Next business day onsite response
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Support covering Servers, Networks, PC’s, Mac, Phones etc.
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Dedicated Consultant & Account Manger
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In depth IT Audit and Documentation Set
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IT Roadmap, IT Reports, Licensing and Warranty management
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Additional third party support
Onsite
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Unlimited remote IT support services
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Target response time on 15 minutes for critical calls
-
Target resolution time from 2 hours
-
Next business day onsite response
-
Support covering Servers, Networks, PC’s, Mac, Phones etc.
-
Dedicated Consultant & Account Manger
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In depth IT Audit and Documentation Set
-
IT Roadmap, IT Reports, Licensing and Warranty management
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Additional third party support
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Unlimited onsite Break/Fix support
Scheduled
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Unlimited remote IT support services
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Target response time on 15 minutes for critical calls
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Target resolution time from 2 hours
-
Next business day onsite response
-
Support covering Servers, Networks, PC’s, Mac, Phones etc.
-
Dedicated Consultant & Account Manger
-
In depth IT Audit and Documentation Set
-
IT Roadmap, IT Reports, Licensing and Warranty management
-
Additional third party support
-
Unlimited onsite Break/Fix support
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Scheduled ongoing engineering visits